Collection: return & Exchange
Return & Exchange Policy
Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we’re here to help.
Returns
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Eligibility: Items can be returned within 7 days of purchase.
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Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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Non-Returnable Items: Some items are non-returnable, including [list any specific items like personalized products, sale items, etc.].
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Return Process:
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Contact us at [Your Contact Email or Support Page] within 7 days of receiving your order.
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Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
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We will send you instructions for returning the item, including the return address.
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Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
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Exchanges
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Eligibility: If you received a damaged or defective item, we’ll gladly exchange it. If you simply want a different size or color, please follow our return process and place a new order.
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Exchange Process:
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Contact us with the item details and the reason for your exchange.
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We'll confirm if the item is eligible for exchange and guide you on how to proceed.
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Exchanges will be processed once the returned item is received in good condition.
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Refunds
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Once we receive and inspect your returned item, we will notify you via email of the status of your refund.
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If approved, your refund will be processed, and a credit will be applied to your original method of payment.
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Processing Time: Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment method.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll provide a full refund or replacement, depending on your preference.
How to Contact Us
If you have any questions or concerns about your order, or need assistance with a return or exchange, please reach out to us at:
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Email: Statusstore47@gmail.com